Category / Section
Can I change the signer's email address after sending a document?
Published:
2 mins read
Yes, the sender and sender’s admin can modify the signer’s email address after the document has been sent for signature, but it cannot be edited once the document is completed, declined, expired, or revoked. This feature is particularly useful if the person’s email address changed or the document is sent to the wrong email address.
Follow the below steps to change the email address of the signer:
- Go to the
Documents
menu and select theMy Documents
option. - In the list of documents, click on the document for which you need to change the signer’s email address.
- You will be directed to the Overview page, where you can view the document details.
- Scroll down to the
Recipient Details
section and click the context menu at the right end of the recipient. From the menu, choose theEdit recipient
option.
- A dialog box will appear with the
Name,
Email ID,
andReason
fields. - Update the signer’s email address in the
Email ID
field, provide the reason in theReason
field, and then click theSend
button.
- The email address has now been updated.
In the case of a document with two or more recipients, the Edit recipient
option will not be available, even if one of the recipients has already signed the document.