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Can I change the signer's email address after sending a document?

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Yes, the sender and sender’s admin can modify the signer’s email address after the document has been sent for signature, but it cannot be edited once the document is completed, declined, expired, or revoked. This feature is particularly useful if the person’s email address changed or the document is sent to the wrong email address.

Follow the below steps to change the email address of the signer:

  • Go to the Documents menu and select the My Documents option.
  • In the list of documents, click on the document for which you need to change the signer’s email address.
  • You will be directed to the Overview page, where you can view the document details.
  • Scroll down to the Recipient Details section and click the context menu at the right end of the recipient. From the menu, choose the Edit recipient option.

edit recipient option

  • A dialog box will appear with the Name, Email ID, and Reason fields.
  • Update the signer’s email address in the Email ID field, provide the reason in the Reason field, and then click the Send button.

edit recipients dialog box

  • The email address has now been updated.

In the case of a document with two or more recipients, the Edit recipient option will not be available, even if one of the recipients has already signed the document.

without edit recipient option

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