How do I reject a signature request?

The signer or the signer’s admin can decline the signature request document if they do not wish to sign it. When a document is shared with multiple recipients and one signer declines, it will also prevent other recipients from proceeding with the signing process. Therefore, it is important to carefully consider your decision before declining a document.

Follow the below steps to decline a document:

• Click the Review and Sign button on the email to open the document.

• Agree to the terms and conditions, then click Continue to proceed to the document signing page.
• Click the More Actions button at the top right corner of the page and choose the Decline option.

• A pop-up will appear. Enter the reason in the Reason field and click the Decline button.

If you have a BoldSign account, you can also decline the document by following the below method.

• Click the Document menu and select the My Documents option.
• From the list of documents, select the one you need to decline.
• Click the More actions drop-down button at the top right corner of the page and select the Decline option.

• A decline dialog box will be displayed. Enter the reason in the Reason field and click the Yes, decline button.
• The document has now been declined.

We have also published a video tutorial on this topic. Check out the video below: