Why are emails not being delivered to signers?

Email delivery failures to signers can occur due to various reasons, including:

• Invalid email address
• Full inbox
• Email server issues
• Quarantine policies
• Report email

Invalid email address

If the sender enters an incorrect or invalid email address, the emails will not reach the intended recipients, causing delivery issues.

Full inbox

When a signer’s inbox reaches its storage limit, it can prevent new emails from being delivered. An overloaded inbox can lead to failed deliveries.

Furthermore, in certain instances, if signers do not take action on emails within a specific duration, these emails might be automatically routed to the recipient’s spam folder. Therefore, it’s crucial to check the spam folder if the expected email isn’t located in the inbox.

Email server issues

Signers might face problems with their email servers, such as downtime or technical difficulties, disrupting the email delivery process.

Quarantine policies

Some organizations have quarantine policies where emails from external sources are first moved to a quarantine folder for inspection. During this process, emails are checked before being released to the intended recipient, causing delays in delivery.

Moreover, sometimes emails may be delivered to the recipient’s spam folder, so it is essential to check there if an expected email isn’t found in the inbox.

Report email

If a signer has reported an email, they will be excluded from receiving any future correspondence from the sender. This action prevents further emails from being delivered to the signer’s inbox.

Once the issues have been addressed and resolved successfully, the signer will receive the signature request email without encountering any further problems.