Troubleshooting Missing Email Requests for Signature
Introduction
When a recipient reports that they are not receiving email requests to sign a document, there are several steps that can be taken to troubleshoot and resolve the issue. This article outlines the two common reasons for missing emails and provides guidance on how to address them.
Check the Spam Folder
The first step is to instruct the recipient to check their spam or junk email folder. Email clients often have filters that can mistakenly classify legitimate emails as spam.
Action Steps:
- Open the email client.
- Navigate to the Spam or Junk folder.
- Look for the missing email request.
- If found, mark it as “Not Spam” to ensure future emails arrive in the primary inbox.
Email Server Quarantine
Some organizations have some email security measures that may quarantine emails from outside their domain or unknown senders. These emails are held for review before being delivered to the recipient’s inbox.
Action Steps:
- Contact the recipient’s IT department or email server administrator.
- Request them to check for any quarantined emails from the sender’s domain.
- If the email is found in quarantine, the IT department can release it to the recipient’s inbox and whitelist the sender’s domain to prevent future occurrences.
Conclusion
By following these steps, most issues with missing email requests for signatures can be resolved. It is important for the recipient to work with their IT department if the problem persists, as the resolution often requires adjustments to the email server’s security settings.
Remember to always ensure that the sender’s email address is correctly entered and that the recipient’s email server settings are configured to allow emails from the sender’s domain.