How Will Notifications Appear When a Signer Declines to Sign a Document?

In BoldSign, when a recipient declines to sign or approve a document, they receive an email notification. The email includes key details such as the document title, sender information, the reason for declining, and a link to view the document. Additionally, all other recipients and CC’d individuals associated with the document are also notified of the decline.

The email generally contains the following details:

• Document Details: The recipient sees the document’s title and the date it was sent for signature.
• Sender Information: The email specifies the sender’s name and email address.
• Reason for Declining: The recipient’s explanation for declining to sign the document.
• Call to Action: A link to open and view the document.

How senders receive the notification

• The sender will be notified that the document has been declined by the recipient.

• The email informs the sender that the document is no longer available for signing by any recipient. However, all recipients still have access to view the document.

How recipients who decline the document receive notification

• Recipients who decline to sign receive an email confirming their action.

• Additionally, the email informs the recipients that they will no longer be able to sign the document, but they still have access to view it.

How other recipients are notified

• Other recipients involved in the signing process, who have not yet signed, are informed that the document has been declined. The email specifies who declined the document.

• The email also notifies the recipient that they can no longer sign the document, but they can still access and view it.