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Error: API Calls Quota Exceeded

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2 mins read

Why am I seeing this error?

The "API Calls Quota Exceeded" error occurs when the number of API requests made exceeds the allowed rate limit within a specific time frame. This is a safeguard to ensure fair usage and system stability.

Understanding API Rate Limits in BoldSign

BoldSign enforces rate limits based on your environment:

  • Sandbox Environment: 50 requests per hour
  • Production Environment: 2000 requests per hour (varies by plan)

Once you exceed these limits, additional requests will be blocked temporarily, returning a 429 Too Many Requests error.

Common Causes of This Error

  1. Multiple API calls within a short duration – Your application may be making repeated calls too quickly.
  2. Automated scripts consuming requests rapidly – If you have background processes running frequent API requests, consider adding delays or batching requests.
  3. Shared API credentials – If multiple users or systems use the same API key, the total requests count toward the limit.
  4. Testing in the sandbox environment – The sandbox has a lower limit than production, which may cause this error if exceeded.

How to Fix It?

If you encounter this error, try the following solutions:

  1. Wait for the reset time – API limits reset automatically at the start of the next time window.
  2. Reduce unnecessary API calls – Optimize your integration to minimize redundant requests.
  3. Request a higher limit – If your application requires more API calls, contact BoldSign Support with details of your expected request volume.

How to Check Your API Usage?

You can monitor your API usage through response headers:

  • X-RateLimit-Limit – Maximum allowed requests
  • X-RateLimit-Remaining – Requests left in the current time window
  • X-RateLimit-Reset – Timestamp when the limit resets

Need a Higher Limit?

If you require an increased rate limit, reach out to BoldSign Support with your request details.

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