How to avoid session timeout in BoldSign?

Session timeouts can disrupt your workflow, especially in BoldSign, where they may result from mismatched system time, inactivity, or other stability issues. To ensure uninterrupted access, you can customize the session timeout settings, extending session duration or adjusting configurations to meet your needs.

Enable the Keep me logged in option for continuous access

Follow the steps below to enable the Keep me logged In option when logging into your account:

• On the BoldSign login page, enter your email and password in their respective fields.
• Check the Keep me logged in for 30 days option and proceed with the login process.

• You will be redirected to the BoldSign dashboard page. You will stay logged in for 30 days, even if the session is inactive. Each time you access the BoldSign application, you will be automatically directed to the Dashboard page.

Customizing the duration for session timeout

Follow the steps below to specify how long a user can remain idle before being logged out:

• Expand the Settings menu and select Business Profile.
• Scroll to the Document Settings section and locate the Session Timeout option.
• Set your preferred timeout duration. The duration can range from 15 minutes to 720 minutes.

• Click Save changes to apply your settings to the organization account.

Syncing your system time to prevent session timeout errors

Prevent session timeout errors during login by ensuring your device’s system time is aligned with the correct network time.
If your system clock is off by more than 30 minutes—either ahead or behind—it can cause session issues.

Follow these steps to ensure your device updates the time automatically:

• On Windows: Go to Settings → Time & Language → Date & Time → Enable Set time automatically.

• On macOS: Go to System Settings → General → Date & Time → Enable Set time and date automatically.