OTP limitations and restrictions in BoldSign

In BoldSign, OTPs are used to verify user identity and ensure secure access during authentication or signing processes. While there is no limit to the total number of OTPs a user can request, specific time-based restrictions are in place to prevent misuse and ensure security.

OTP validity

• Each OTP is valid for 10 minutes from the time it is received.

• If not used within this timeframe, the OTP will expire, and a new one must be requested.

Resend OTP rules

Users can request a new OTP using the Resend button. However, the following rules apply:

First three attempts

• A 60-second waiting period is required between each resend attempt.

• Users can request up to three consecutive OTPs with a 60-second interval between each.

After the third attempt

• On the fourth attempt, the Resend button will be disabled for 30 minutes.

• After this cooldown period, the Resend button becomes active again, and the resend cycle resets.

Frequently asked questions (FAQs)

1. Is there a limit on how many OTPs I can receive?
   No, there is no fixed limit on the number of OTPs generated. However, resend attempts are restricted to prevent abuse.

2. What happens if I don’t use my OTP within 10 minutes?
   The OTP will expire, and you will need to request a new one.

3. Why is the Resend button disabled after multiple attempts?
   This security measure prevents spam and brute-force attacks. After three rapid resend attempts, a 30-minute cooldown is enforced.

4. Can I bypass the 30-minute wait period?
   No, the restriction is system-enforced for security reasons. You must wait until the cooldown period ends.

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