What features aren't supported in the mobile app?
The BoldSign web app offers a wide range of advanced features to streamline your document signing experience. However, the mobile app is still in its early stages of development and currently does not support some of these features.
To ensure transparency, this article outlines the features currently available on the web app but not yet supported on the mobile app. When a user attempts to interact with documents containing these features, the mobile app will either display a “Not supported” message or handle the interaction in a limited way.
| Not supported feature | Scenario | Mobile app behavior |
|---|---|---|
| Identity verification | Documents with identity verification enabled | Cannot sign, view, clone, use from templates, or open drafts. A “Not supported” message is shown. |
| QES | Documents with QES enabled | Cannot sign, clone, use from templates, or open drafts. A “Not supported” message is shown. |
| Formula form field | Documents containing formula form field | Cannot sign, view, clone, use from templates, or open drafts. A “Not supported” message is shown. |
| Grouped check box | Documents with grouped check box form field | Cannot sign, clone, use from templates, or open drafts. A “Not supported” message is shown. |
| Conditional logic | Documents with conditional logic applied to form fields | Cannot sign, clone, use from templates, or open drafts. A “Not supported” message is shown. |
| Text box resize type | Documents with text box fields that use non-default resize types | Cannot sign, clone, use from templates, or open drafts. A “Not supported” message is shown. |
| Data sync tag | Documents where form fields are synced using data sync tags | Form field values will not sync. Each field will behave as a standalone field. |
| Different language for the signer | If a language other than English is set for the signer | All signer screen content will be displayed in English. The selected language will be ignored. |
| Text box character spacing | If character spacing is set on the text box form field | Text box form field will render without character spacing. The specified character spacing will be ignored. |
However, we are working to add the currently unsupported features to the mobile app progressively, based on priority.
The screenshot below shows the UI displayed when accessing a document with an unsupported feature in the mobile app.
You can tap the ‘Open in browser’ option to view the document in your web browser via the BoldSign web app.
