Understanding your role as a signer in BoldSign
BoldSign is an electronic signature platform that enables businesses and organizations to send documents for eSignature. If you have received a document via BoldSign, it means someone (the sender) is requesting your signature on a form, agreement, or another important file.
You do not need a BoldSign account to sign the document. BoldSign simply acts as a secure platform that facilitates the signing process. It does not create, send, or manage the contents of the documents being signed.
All information within the document including its wording, links, and requested actions is entirely the responsibility of the sender (the person or organization that sent the document to you). If you have questions about what you’re being asked to sign, you should reach out directly to the sender for clarification.
When signing documents electronically with BoldSign, you may have questions or need assistance. Knowing when to contact the sender versus BoldSign Support is essential for a smooth signing experience and to avoid delays.
Signers vs. Senders – Know the difference
Signer - You are the recipient of a document sent via BoldSign, requested to review and sign it.
Sender - The organization or individual who created and sent the document to you using BoldSign. They are responsible for the document’s content and any clarifications you may need.
Who should you contact?
| Situation | Who to contact |
|---|---|
| Questions or clarifications about the content of the document | Sender |
| Signer Access code not working or not received | Sender |
| Need to decline, reassign, or make changes to the document | Sender |
| Unsure why you received the document | Sender |
| Document is locked and cannot be signed | Sender |
| Deadlines, contract terms, or legal language | Sender |
| Incorrect names, addresses, or other personal details present in the document | Sender |
| Problems loading the signing page | BoldSign Support |
| Signature submission errors | BoldSign Support |
| Experiencing technical problems with the BoldSign platform (e.g., error messages, pages not loading) | BoldSign Support |
| Interested in creating a BoldSign account or learning about BoldSign services | BoldSign Support |
How to contact?
- You can find the sender’s email address in the signature request email you received from BoldSign.
- For any technical issues or inquiries about BoldSign products, feel free to reach out to BoldSign Support.
Please do not contact BoldSign support for questions related to the document’s content, agreement status, payment, or sender communication. These must be addressed by the document sender.
