Understanding your role as a signer when you're a BoldSign account holder
As a BoldSign account holder, you may be asked to sign documents that are sent to you through the BoldSign platform. While having an account offers benefits like tracking your signed documents, viewing signing history, and securely storing files, it’s important to understand your role in the signing process.
BoldSign serves purely as a technology platform to facilitate secure and efficient eSigning. It does not create, own, or manage the content of the documents you’re asked to sign.
All content within the document such as legal terms, form fields, and attachments is created and managed entirely by the sender. BoldSign cannot edit or verify this information. If you have any concerns or questions about what you’re signing, please contact the sender directly, as they are solely responsible for the document’s contents and any required clarifications. For technical issues related to the signing experience itself, you may contact BoldSign Support.
Who should you contact?
| Situation | Who to contact |
|---|---|
| Questions or clarifications about the document content | Sender |
| Signer access code not working or not received | Sender |
| Need to decline, reassign, or make changes to the document | Sender |
| Not sure why the document was sent to you | Sender |
| Document is locked and cannot be signed | Sender |
| Questions about deadlines, contract terms, or legal language | Sender |
| Incorrect personal details (e.g., name, address) in the document | Sender |
| Experiencing technical problems with the BoldSign platform (e.g., error messages, pages errors) | BoldSign Support |
| Help using the BoldSign application or its feature | BoldSign Support |
| Problems loading the signing page | BoldSign Support |
| Questions about your BoldSign account or settings. | BoldSign Support |
| Reporting issues within your account dashboard | BoldSign Support |
| Inquiries about newly released features | BoldSign Support |
| Want to share feedback or suggest a feature | BoldSign Support |
How to contact?
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If you have questions about the document content or need to reach the sender, you can easily find their contact information.
- One way is by hovering over the “Sent by” name on the Document Overview page within your BoldSign interface. This reveals the sender’s email address.
- Alternatively, you can locate the sender’s email in the signature request email you received from BoldSign.
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For any technical issues or inquiries about BoldSign products, feel free to reach out to BoldSign Support.
BoldSign support is here to assist you with anything related to the BoldSign product itself, not the documents sent by other users.
