How to resolve the account lock warning after multiple failed login attempts?

When logging into your BoldSign account, you may encounter the warning:
Your account will be locked after 5 failed attempts. You have 2 attempts remaining.
This message appears after multiple incorrect password entries and is part of BoldSign’s security protocol to prevent unauthorized access.

Cause of the error

This warning is triggered when you enter the wrong password three times. BoldSign allows up to five failed attempts before locking the account.

Common causes include:

• Typing errors in your password (e.g., wrong capitalization or symbols).
• Using an outdated or incorrect password.
• Attempting to log in with the wrong email address.

How to resolve the error

You can resolve this issue using one of the following methods:

Option 1: Enter the correct email and password

• Double-check your email address to ensure it matches your BoldSign account.
• Carefully retype your password, making sure there are no typos.
• If you’ve forgotten your password, click Forgot password? to reset it.

Complete CAPTCHA verification

• Make sure to check the I’m not a robot box to verify your identity.

Option 2: Use alternative sign-in methods

You can also log in using:

• Google
• Microsoft
• Apple
• Single Sign-On (SSO)