FAQs: Pay as you go in BoldSign

BoldSign offers a Pay-As-You-Go (PAYG) billing option for its eSignature services, providing businesses with the flexibility to pay only for what they use after exceeding limits set in the subscription plans. Below, we address frequently asked questions to help clarify how PAYG works.

1. What is Pay as you go billing in BoldSign?

Pay-as-you-go is a flexible billing option that allows you to pay only for the additional documents sent beyond your plan’s limit or for any add-on features you use. To use this billing option, you must be subscribed to either the Business, Premium, or Enterprise API plan.

2. In BoldSign, is the “Pay as you go” option available along with a subscription plan?

Yes, BoldSign allows you to use the “Pay as you go” option alongside a subscription plan. You can subscribe to a base plan for regular usage and any additional usage beyond the included limits will be billed separately under the PAYG model.

3. Is a subscription plan mandatory to use BoldSign’s “Pay as you go” option?

Yes, an active subscription plan (Business, Premium or Enterprise API) is required to access BoldSign’s “Pay as you go” option; it cannot be used independently.

4. Is there a minimum monthly charge for PAYG?

No, charges only apply when you use specific add-on features or send additional documents that exceed the limits of your current plan.

5. How is usage calculated in PAYG?

Usage is calculated based on any additional documents sent beyond your plan’s limit, as well as any add-on features used such as SMS delivery, bulk send, or signer authentication, etc. Each transaction is tracked and billed at the end of the billing cycle.

6. What happens if I exceed my expected usage?

PAYG is designed to scale with your needs. You’ll simply be billed for the additional documents or add-on features you consume.

7. How do I track my PAYG usage and charges?

You can monitor your usage in real-time from the subscription page, where you’ll see: Number of documents sent, add-ons used (e.g., SMS, bulk send) and current balance.

8. When will I be billed for PAYG usage?

Invoices are generated monthly at the end of your billing cycle. You will receive separate invoices for your base plan subscription and any Pay as you go charges.

9. Can I set budget limits or alerts on PAYG?

Yes, you can set a budget limit for the Pay-As-You-Go (PAYG) billing model on the subscription page. BoldSign automatically notifies you through email when your usage reaches 50%, 80%, and 100% of the specified limit.

10. What payment methods are supported for PAYG?

BoldSign supports major credit cards. You can update your payment details anytime from your subscription settings. For more details, refer to this guide: Payment options available for BoldSign.