Credit types on the BoldSign Pay-as-you-go model

The BoldSign Pay-as-you-go (PAYG) model gives you the flexibility to pay only for the features you use and is available on Business, Premium, and Enterprise API plans. Whether you’re sending documents through the web app or automating workflows via API, each advanced feature is tied to a specific credit type. This allows you to scale usage without upgrading your base subscription.

How credit types work in BoldSign PAYG model

Each feature, such as document sending, bulk documents, identity verification, SMS and WhatsApp delivery, or Qualified Electronic Signatures, consumes a specific credit type. Credits are deducted only when the feature is used, giving you full control over your signing workflows and costs. This modular approach helps teams customize their experience while staying cost-efficient.

Credit types

Below are the available credit types under the Pay-as-you-go model:

1. PAYG for Bulk Links

Purpose: This credit is used when you send the same document to many people using a bulk signing link. Each person gets a unique link and signs the document individually.

Ideal for you if: You need to collect signatures from a large group quickly, such as employees confirming policies, attendees registering for events, or customers providing consent. It saves time by avoiding the need to send separate requests to each person.

Cost per access via bulk link login: $0.25

2. PAYG for Bulk Send

Purpose: This credit is used when you send personalized copies of the same document to multiple recipients in one go.

Ideal for you if: You need to send documents such as offer letters, NDAs, or compliance forms to a large group quickly and efficiently. Each person gets their own version to sign, saving you time and effort compared to sending them one by one.

Cost per signature request: $0.25

3. PAYG for SMS

Purpose: This credit is charged per signature request sent via SMS, for using the SMS authentication method, and for notifications sent for specific events, including:

• Signature requests
• Document expiration warnings
• Document deletion warnings
• Manual reminders
• Signature completion notifications

Ideal for you if: You want to make sure your signers don’t miss important documents, especially if they’re more likely to check their phone than their email. It’s perfect for time-sensitive workflows where quick action is needed. For more details, refer to this guide: How to send signature requests via SMS?

Cost per SMS: $0.20

4. PAYG for WhatsApp

Purpose: This credit is charged per signature request sent via WhatsApp, and for notifications sent for specific events, including:

• Signature requests
• Document expiration warnings
• Document deletion warnings
• Manual reminders
• Signature completion notifications

Ideal for you if: Your signers are more active on WhatsApp than on email, or you’re working in mobile-first regions where messaging apps are the preferred way to communicate. It’s a fast, convenient way to reach people and get documents signed. For more details, refer to this guide: How to send signature requests via WhatsApp?

Cost per message: $0.10

5. PAYG for ID Verification

Purpose: This credit is charged for every verification attempt, regardless of whether it is successful or failed. It adds an extra layer of security using official documents or trusted verification services.

Ideal for you if: You’re sending sensitive or high-value documents like financial agreements, legal contracts, or medical records and need to be absolutely sure the signer is who they claim to be. This helps protect your business and meet compliance requirements.

Cost per verification: $2.00

6. PAYG for QES

Purpose: This credit is used when you send documents that require a Qualified Electronic Signature (QES), which meets the highest legal standards under EU eIDAS regulations. It includes identity verification and a digital certificate.

Ideal for you if: You’re handling legal, financial, or healthcare documents that must be fully compliant with EU laws. If your agreements involve cross-border transactions or regulated industries, this credit ensures your signatures are secure, verified, and legally binding.

Cost per signing attempt: $3.00

7. PAYG for API

Purpose: Use this credit when you send documents for signature through BoldSign’s API instead of the web app.

Ideal for you if: You’re a developer or part of a team that wants to automate document workflows. For example, if your CRM or internal system needs to send contracts automatically when a deal is closed, this credit lets you do that without manual steps.

Cost per envelope: $0.75

8. PAYG for KBA

Purpose: This credit is used when a signer’s identity is verified using Knowledge-Based Authentication (KBA). KBA verifies a signer’s identity by presenting security questions based on information obtained from trusted data sources before the signer can access and sign a document. A KBA credit is consumed each time security questions are generated, regardless of whether the verification is successful, fails, or the signer provides incorrect answers.

Ideal for you if: You are sending high-value, sensitive, or legally important documents and need an additional layer of signer authentication beyond email verification. KBA is particularly useful for financial services, insurance agreements, legal contracts, HR documents, and other workflows where verifying the signer’s identity helps reduce fraud, strengthen compliance, and increase confidence in the signing process.

Cost per verification attempt: $ 1.50