Why can't I send a document reminder to my recipient?

BoldSign allows senders to send reminders to recipients to help complete the signing process on time. However, in some situations, the reminder option may not be available, or a reminder cannot be sent.

This article explains the common reasons why document reminders cannot be sent and how to identify each scenario.

Completed or declined documents

Reminders can only be sent for documents that are still in progress.

• If a document has already been completed or declined by a signer, reminders are automatically disabled.

Revoked or expired documents

Reminders are not supported for inactive documents.

• Documents that are revoked by the sender.
• Documents that have expired based on the set expiration date.

Reminder limits have been reached

BoldSign enforces reminder limits to prevent excessive notifications.

• If all configured automatic reminders have already been sent, no additional automatic reminders can be triggered.
• Only one manual reminder per document per day is allowed. Any additional reminder attempts within the same day will be blocked.

Insufficient permissions

• If you are not the document owner or do not have the required permissions, the reminder option may not be available.

Watch this video to learn how to set reminders in BoldSign.