What should I do if my BoldSign account is temporarily paused?
In some cases, a BoldSign account may be temporarily paused while we perform routine platform reviews.
What will I see in my dashboard when my account is paused?
When your account is paused, a notification banner will appear at the top of your BoldSign dashboard as shown below.
This message notifies you that your account is paused and guides you to quickly contact BoldSign support directly from your dashboard.
Why is additional verification required?
When an account is paused, BoldSign may require additional verification to confirm legitimate business or professional use.
It helps protect:
- Your account
- Your recipients
- Overall service reliability
Please note that this verification is not intended to question your legitimacy, but to ensure the safety and reliability of the platform for everyone.
How do I resume my account?
To help us validate and resume your account, please contact BoldSign support by creating a ticket.
- As part of the review, our team may request general business or organizational details to better understand how the account is being used.
Providing accurate and up‑to‑date information helps our team complete the review more efficiently.
What happens after I submit the details?
- Our support team will review the information you provide.
- If the details meet compliance requirements, your account will be resumed.
- You will be notified once the review process is complete.
- Ensure all information is accurate and verifiable.
- Missing or incorrect details may delay account reactivation.
- This process helps reduce future account disruptions.
