How to activate or deactivate a user?

An account admin can activate or deactivate any user under the organization, while the team admin can only activate or deactivate users under their team. Deleting a user removes their entire details permanently, whereas deactivating the user holds the user details. In the future, if required, that particular user can be activated again.

Deactivate a user

• Open the Users page under Users & Teams option. You can see the list of users under various teams.
• Click the menu button at the end for the user you want to Deactivate. You can see options such as Delete User and Deactivate User.

• Click Deactivate User option. If the user has no documents associated with them, click Confirm in the dialog box to deactivate the user.

• If the user has documents associated with them, transfer the ownership of documents under the user to another user.
• Select another user from the To dropdown. The ownership of documents of the user will be transferred to the selected user after the deactivation.
• Click Confirm button to Deactivate the user and the transfer of the ownership of documents will begin.

Activate a user

• To activate the user, click the menu button at the end of the Deactivated user and select the Activate User option.