How to sign in to BoldSign using a Passkey?

After registering a passkey, you can sign in to your BoldSign account without entering a password. Depending on where the passkey is stored, you can authenticate using your current device, a physical security key, or a mobile device.

Prerequisites

Before signing in with a passkey, ensure that:

• You have registered at least one passkey in your BoldSign account (Settings > My Profile > Passkeys).
• Your device and browser support passkey authentication.

Steps to sign in with a passkey

1. Open the BoldSign sign-in page.
2. Click Sign in with passkey.

3. When the passkey prompt appears from your browser or operating system:
   • Select the BoldSign account you want to use.
   • Authenticate using your device’s biometric verification (Windows Hello, Touch ID, or Face ID), device PIN, or security key.

4. Follow the instructions displayed on your screen.
5. After successful verification, select your session duration:
   • Select Yes to keep the session active for 30 days.
   • Select No to make the session expire after 30 minutes of inactivity.

You are now signed in to your BoldSign account without entering a password.

Sign in with a passkey stored on another device (cross-device sign-in)

If your passkey is stored on a mobile device but you are signing in from a computer:

1. Click Sign in with passkey on your computer’s browser.

2. In the passkey prompt, select the option to use an iPhone, iPad, or Android device.

3. A QR code appears on your computer screen.

4. Scan the QR code using the camera on your mobile device where the passkey is stored.
5. Complete authentication using biometric verification or your device PIN.

Troubleshooting

1. What if the passkey window is closed or cancelled?

   • You will remain on the BoldSign sign-in page. Click Sign in with passkey again to restart the authentication process or choose another available sign-in method, such as email and password or Single Sign-On (SSO).

2. What if my device does not recognize the passkey?

   • Ensure that you are using the device, browser profile, or hardware security key where the passkey was originally created.
   • If the passkey is unavailable, sign in using another authentication method and register a new passkey from Settings > My Profile > Passkeys.