How can I prevent email delivery issues?

Following email deliverability best practices helps ensure that recipients receive signature requests, reminders, and completion notifications successfully.

High bounce rates, invalid email addresses, and spam complaints can negatively impact email delivery and may result in delayed or queued email notifications.

Verify recipient information

Before sending documents:

• Verify that recipient email addresses are valid.
• Use accurate and up-to-date recipient information.
• Review recipient details before sending documents to multiple recipients.
• Consider using an email verification service to identify invalid or inactive addresses.

Send documents only to expected recipients

To reduce spam complaints:

• Send documents only to recipients who expect to receive them.
• Establish communication with recipients before sending signature requests when possible.
• Avoid sending unsolicited signature requests.
• Use recipient lists that contain valid contacts.

Monitor and resolve delivery issues

Regularly review email delivery performance:

• Review bounced or failed email deliveries.
• Correct invalid email addresses before resending documents.
• Investigate recurring delivery failures associated with the same recipient or domain.
• Remove email addresses that repeatedly result in delivery failures.

Use email verification and opt-in processes

To help maintain a healthy recipient list:

• Validate email addresses before sending documents.
• Use email verification tools to identify invalid or inactive email addresses. We recommend tools such as Clearout: Email Validation, Email Finder & Sales Prospecting.
• Use double opt-in or confirmation processes when collecting email addresses.
• Periodically review and update stored recipient information.

Check email security filters

If recipients do not receive email notifications:

• Ask them to check their spam or junk folder.
• Verify that their organization is not blocking or quarantining BoldSign email notifications.
• Ask their IT administrator to allow trusted email communications if necessary.

Result

Following these recommendations can help:

• Reduce bounced emails.
• Minimize spam complaints.
• Improve notification reliability.
• Increase the likelihood that recipients receive BoldSign email notifications successfully.