Why are recipients not receiving document request email notifications?
Published:
If recipients do not receive document request emails when documents are sent for signature or approval, the Document is sent to sign or approve notification setting may be disabled in the Business Profile.
This article explains how to enable the notification so recipients receive document request emails when a document is sent.
Prerequisites
Before you begin, ensure that:
- You have admin access to the account.
- You can edit
Business Profilesettings.
How do I enable document request email notifications?
Step 1: Open notification settings
- Go to
Settings. - Select
Business Profile. - Navigate to the
Notificationssection.
Step 2: Enable the notification
- Under
Recipient Email Notifications, enableDocument is sent to sign or approve. - Click
Save Changes.
Step 3: Verify email delivery
- Send a new document for signature or approval.
- Verify that the recipient receives the document request email.
- This setting applies at the
Business Profilelevel. - Changes apply only to documents sent after the notification setting is updated.
- Other recipient and sender email notifications are controlled through separate notification settings.
For more information, refer to: How to manage email notifications as an account admin
After enabling Document is sent to sign or approve, recipients receive document request emails when documents are sent for signature or approval.
