Why is my document signing link not working?
If you are unable to open a BoldSign document signing link, the issue may be related to the browser, cached session data, or outdated software. This article explains common troubleshooting steps that can help resolve the issue.
Try these troubleshooting steps
Open the signing link in a supported browser
Some signing-link issues occur when the link is opened in an unsupported browser or application.
Action Steps:
- Open the BoldSign email invitation.
- Click Review and Sign.
- If the document does not open, copy the signing link from the email.
- Paste the signing link into Google Chrome or Microsoft Edge.
- Check whether the document opens.
Open the signing link in a private browser window
Cached browser data or existing sign-in sessions can sometimes prevent the signing page from opening.
Action Steps:
- Open an Incognito window in Google Chrome or an InPrivate window in Microsoft Edge.
- Paste the signing link into the private browsing window.
- Check whether the document opens.
Update your browser and device
Outdated browser or operating system versions may cause compatibility issues.
Action Steps:
- Update your browser to the latest version.
- Install any available operating system updates.
- Restart the browser if required.
- Open the signing link again.
Check whether the signing link has expired
Signing links may become unavailable if the document or signing link has expired.
Action Steps:
- Open the signing link.
- Review any message displayed on the page.
- Contact the sender if the link has expired.
- Request a new signing link for the document.
Ask the sender to share a direct signing link
If the document still does not open, the sender can generate and share a direct signing link.
For more information, see: How to share a document signing link in BoldSign
Following these troubleshooting steps resolves most issues that prevent a document signing link from opening. If the issue persists, contact the document sender and request a new signing link.
