Why can't I see signing fields when opening a document signing link?
If a document signing link opens successfully but the assigned signing fields are not displayed, the document may be opening in view-only mode instead of the signing experience.
This can occur when the signing link is opened in a browser that is already signed in to a different BoldSign account than the recipient assigned to the document.
Why does this happen?
User opening a signing link while already signed in to a different BoldSign account.
A signing link is associated with the recipient assigned to the document. If the link is opened while signed in to a different BoldSign account, BoldSign may identify the signed-in user instead of the intended recipient. As a result, the document opens in view-only mode and the signing fields are not displayed.
How to resolve the issue?
Option 1: Open the signing link in a private browser window
- Open a private browsing window:
- Google Chrome: Incognito Window
- Microsoft Edge: InPrivate Window
- Mozilla Firefox: Private Window
- Safari: Private Browsing Window
- Open the email invitation.
- Click Review and Sign.
- Verify that the signing fields are displayed.
Option 2: Sign out of BoldSign and reopen the link
If you prefer to use the same browser:
- Sign out of the currently active BoldSign account.
- Open the email invitation again.
- Click Review and Sign.
- Verify that the signing fields are displayed.
After opening the signing link in a browser session that is not signed in to a conflicting BoldSign account, the recipient is directed to the signing experience and can access the assigned signing fields.
Any signatures that have already been completed on the document remain unchanged.
