How to use a backup code in two-step authentication?

A backup code can be used to sign into your account when you have lost access to all the secondary verification methods.

Generate backup code

• Go to the Settings menu and click My Profile.
• You can find the Backup code option in the Two-step authentication section.
• Click the Generate Backup code option near the Backup code.

• A dialog box with all the enabled authentication methods will be displayed. Select an authentication method.

• A verification code will be sent to the selected authentication method. Enter the code in the verification code field and click Verify.
• A backup code will be displayed. Save the backup code to access the account when you lose access to the authentication methods.

Use backup code

• Go to the BoldSign login page, enter the username and password, and click Sign In.
• Click Choose a different verification method option and select Login with Recovery Code.

• You will be taken to the Verification page. Enter the backup code in the textbox and click Verify.
• Then, on the Set Up Two-step Authentication page, select an authentication method, enter the verification code sent to the selected authentication method, and click Verify.

• Now, you will be logged into your account. Also, a new backup code will be displayed.

We have also published a video tutorial on this topic. Check out the video below: