How to cancel subscription for my account?

The account administrator can cancel the subscription plan. When you cancel your subscription, your plan will remain active until the end of the billing cycle. If you decide to continue the subscription, you can reactivate it during this time period. You keep full access to your plan for the rest of the period you have already paid for, so you can cancel as soon as you decide to without losing any of the time you paid for.

Cancel subscription

• Click on Subscription on the Settings menu to go to the Subscription page.
• On the Subscription page, click the Cancel Subscription option at the top-right corner of the page.

• A confirmation dialog box will appear. Select a reason for canceling your subscription, then click the Cancel Subscription button.

• Your subscription will remain active until the end of your current billing cycle.

Resume subscription

• If you want to resume the subscription, click on the Resume subscription option.

• A confirmation dialog box will appear. Click the Resume Subscription button to continue with the subscription.

Continuing on the free Essential plan

After your paid plan ends, you can keep using BoldSign on the free Essential plan. It is free permanently, not a trial. Selecting it is a separate step: once your current plan period ends, choose the Essential plan from the Change Plan page.
The Essential plan includes:

• One user.
• 2 reusable templates.
• A complete audit trail.
• Automated reminders.
• Signer authentication.
• Up to 25 files and up to 5 signers in each signature request.

The monthly limit depends on your email domain:

• Business-domain accounts: 25 signature requests a month.
• Free-domain accounts (such as Gmail, Yahoo, or Hotmail): 5 signature requests a month.

Check Understanding the limits of Business vs Personal Domain Accounts for more details.

If you want to delete your account instead

Deleting removes your account permanently. All users lose access, and reactivation and data recovery are not possible.
See How do I delete my BoldSign account?