How to manage user licenses?

The number of user licenses can be increased or decreased based on your requirements. The user license can only be managed by the account admin. The steps for managing user licenses are listed below.

• Click on Subscription on the Settings menu to go to the Subscription page.
• On the Subscription page, you can find the activated and remaining licenses in the User license field.
• To manage the user license, click the Manage license(s) option near the User Licenses field.

• A dialog box will appear. You can view the current license count, including active and unused licenses.
• Add additional license allows you to increase the number of user licenses for your account. The updated cost is displayed based on the selected license count.

Increasing the number of user licenses

• To increase the number of user licenses, use the increase button in the Add additional license field.
• When you increase the number of user licenses, the payment will be adjusted accordingly.
• You can view the payment details in the dialog box after increasing the user license.

• Once you click Add license, the amount displayed will be deducted from your account and the user license will be successfully updated.
• An additional amount will be charged from the next billing cycle based on the number of user licenses added.

Decreasing the number of user licenses

• To decrease the number of user licenses, use the decrease button in the Add additional licenses field. Before decreasing the active user licenses, you must deactivate the team members.
• When you decrease the number of user licenses, the payment will be adjusted accordingly.
• You can view the payment details in the dialog box after decreasing the user license.
• The amount displayed will not be refunded, but it will be balanced in the next billing cycle.

• Once you click Add license, the user license will be successfully updated.

We have also published a video tutorial on this topic. Check out the video below: