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Document missing as an attachment in final email

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If the completed document is larger than 5 MB, it will not be attached to the email. You will receive an email with a link to download the file, from which you can download the completed document. If it is less than 5 MB, the signed copy will be attached to the email.

Follow the steps below to download the document through the link:

  • Open the completion email and click the View Document link.

View Document

  • You will be taken to the document page.
  • Click the More Actions drop-down at the top right corner and select the Download document option.
  • The file will be downloaded to your device.

download document

  • If you are a BoldSign user, you can also download the completed document from the BoldSign application.

download document

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