Customize decline document email contents

You can customize the Decline Document email template for each recipient type and language. Customization options include modifying the subject line and body content of the email.

1. Select recipient type
   In the Recipient type dropdown, select whom you are customizing the email for:

   • Decliner
   • Other Recipients

2. Choose language
   You can pick a Language for the email.
   

   

3. Placeholders

   How to add placeholders in the email template
   Use / or @ to insert a placeholder in the Email Subject editing area and Email Body Content edit area.

   What are the placeholders available for this email template?

4. Customize email subject
   In the Email subject field, modify the email subject line using the available placeholders.

   Sample subject line:

   {declinerName} has declined to sign the document {documentTitle}
   

   Sample email body:
   Using the editing tools, you can change the email body content’s font style, size, color, and alignment. You can also change the email body content sign link button text.

   Hello {recipientName},
   
   {declinerName} ({declinerEmailOrPhone}) has declined to sign the document {documentTitle} that {senderName} ({senderEmail}) had sent out for signature on {documentCreatedDate}. All other recipients will also not able to sign the document now.
   
   Reason
   {declineReason}
   
   {View Link|{documentLink}}
   
   

5. Save changes
   After editing, click the Save Changes button. You can also revert the email template to the original default version by clicking the Reset to Default button.