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Customize document expiry email contents

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1 min read

You can customize the Document Expiry email template for each recipient type and language. Customization options include modifying the subject line and body content of the email.

  1. Select recipient type
    In the Recipient type dropdown, select whom you are customizing the email for:

    • Signer
    • Sender
  2. Choose language
    You can pick a Language for the email.

Document expired email template

3. Placeholders

***How to add placeholders in the email template***
    Use `/` or `@` to insert a placeholder in the **Email Subject** editing area and **Email Body Content** edit area.

***What are the placeholders available for this email template?***
Placeholder Description
Sender name The name of the sender
Sender email The email address of the sender
Secipient name The name of the recipient
Document created date The date the document was created
Document link The sign link to the document
Document expiry date The date the document will expire
Document title The title of the document
  1. Customize email subject
    In the Email subject field, modify the email subject line using the available placeholders.

    Sample subject line:

    Signature request for the document {documentTitle} has expired
    

    Sample email body:
    Using the editing tools, you can change the email body content’s font style, size, color, and alignment. You can also change the email body content sign link button text.

    Hello {recipientName},
    
    The document {documentTitle} that was sent out for signature by {senderName} ({senderEmail}) on {documentCreatedDate} has expired on {documentExpiryDate}
    
    {View Link|{documentLink}}
    
    Thank you,
    {senderName}
    
    
  2. Save changes
    After editing, click the Save Changes button. You can also revert the email template to the original default version by clicking the Reset to Default button.

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