How to revoke a document without notifying the recipients?

When a document is revoked in BoldSign, the signer typically receives an email letting them know the document is no longer valid. However, there may be times when sender wants to cancel a document quietly without sending any email notification to the signer. BoldSign gives you control over this.

Disable email notifications for signers

By default, BoldSign sends an email to the signer when a document is revoked. Follow below steps to prevent this:

Navigate to Settings and select Business Profile option.

• Move to the Notifications tab.
• Locate the notification Sender revokes the document under Recipient Notifications.
• Uncheck this option and save the changes.
• This prevents automatic email notifications when documents are revoked.

Once this setting is disabled, BoldSign will no longer send revocation emails to signers even if you’re revoking documents that were sent before the setting was turned off. The change applies to all future revocations across your account.

For more details on revoking a document after it has been sent, please refer to our article:

How to void or revoke a document after sending it?