How to delete a document without notifying the recipients?

When a document is deleted in BoldSign, the signer typically receives an email notification stating that the document is scheduled for permanent deletion. However, there may be scenarios where the sender prefers to delete a document without notifying the signer. BoldSign allows you to control this setting, enabling silent deletion when needed.

Disable email notifications for signers

By default, BoldSign sends an email to the signer when a document is deleted. Follow below steps to prevent this:

• Navigate to Settings and select Business Profile option.
• Move to the Notifications tab.
• Locate the notification Sender deleted the document permanently under Recipient Notifications.
• Uncheck this option and save the changes.
• This prevents automatic email notifications when documents are deleted.

Once this setting is disabled, BoldSign will no longer send deletion emails to signers even for documents sent before the setting was turned off. This change applies to all future deletions across your account.

For more details on how to delete a document, please refer to our article:

Can I delete a document after sending it?