Why is the download audit trail option not visible in a signed document?

If the audit trail option is missing from a signed document, it may be due to the following reason:

Reason

In BoldSign, when the Combine Audit Trail option is enabled, the system automatically includes the audit trail within the signed document. Because of this inclusion, there is no need for a separate audit trail file. As a result, the Download audit trail option is not shown on the My Documents page for that document.

Solution

To make the Download audit trail option visible, you need to disable the Combine Audit Trail option. Once this option is turned off, the audit trail will no longer be included within the signed document, and the system will display a separate Download audit trail option on the My Documents page.

Follow the below steps to make the Download audit trail option visible in a signed document:

• Go to the Settings menu, click on the Branding option and you will be directed to the Manage Brands page
• On the Manage Brands page, click on the Create New Brand button.

• Add the Brand Name, logo, color, and all other required fields. You can also set the Brand name as your default brand.
• To make the Download audit trail option visible in a signed document, disable the Combine Audit Trail option and click the Save button in the top right corner of the Create New Brand page.

• Then, create a document on the Create New page, select the right brand in which the Combine Audit Trail option is disabled, and click send.

• Now, when you send the document with the Combine Audit Trail option in a disabled state, the Download audit trail option will be visible in a signed document on the My documents page.
• If you already have a brand, you can disable the Combine Audit Trail option using the Edit Brand option.