FAQs for non-profit organizations: Eligibility, Discounts & Support

BoldSign supports non‑profit organizations with exclusive discounts, compliance‑ready features, and dedicated support. This article answers common questions about eligibility, pricing, and support for non‑profits.

1. Who is eligible?

The following organizations are eligible:

• Registered non‑profit organizations
• Charitable institutions and foundations
• Non‑profit educational or public sector entities
• NGOs (local and international)
• Religious organizations

Your organization must be legally registered as a non‑profit and able to provide valid proof of non‑profit status during verification.

For international NGOs, accepted documents include government‑issued non‑profit registration or equivalent certification from the country of operation.

2. What non-profit discounts are available?

Eligible non‑profit organizations receive exclusive discounted pricing, which may include:

• Free access to the Growth plan (per eligible user).
• Discounted pricing on paid plans, including Business and Premium.

Eligibility is subject to successful non-profit verification and approval.

For more details, please visit: BoldSign for Non-Profit Organizations.

3. Can existing customers switch to a non-profit plan?

Yes. Existing customers who qualify can switch to a non‑profit discounted subscription.

• Submit your non-profit verification documents via the Non-Profit Eligibility Request Form.
• If you need assistance, please contact our BoldSign Support to initiate the process.

4. How do I upgrade a trial subscription to a non-profit plan?

If you are currently on a trial and qualify for non‑profit pricing:

• Submit your verification documents using the Non-Profit Eligibility Request Form and include your preferred plan and user count.
• Once approved, you will receive a support ticket with an activation link to upgrade.
• You can also contact BoldSign Support for assistance.

5. Is there a minimum or maximum organization size?

• No. Both small and large non‑profits are eligible.
• Eligibility is based solely on verified non‑profit status, not on organization size or number of employees.

6. Are there additional charges for adding users?

Additional charges depend on the selected plan:

Growth Plan:

• Free per user for eligible non‑profits.
• Additional users beyond the eligible allocation are billed according to the pricing page.

Business Plan:

• Discounted pricing applies to one user.
• Additional users are billed at the approved discounted rate.

Premium Plan:

• Offered at a flat discounted price and typically supports unlimited users, subject to plan terms.

7. Is non‑profit pricing available for API plans?

No. Non‑profit discounts do not apply to API subscription plans.

8. Are government‑funded organizations eligible?

Government‑funded organizations are not eligible, unless they operate independently as a legally registered non‑profit entity.

9. Are international NGOs eligible?

Yes. International NGOs are eligible, provided they submit valid non‑profit registration documentation issued by an authorized body in their respective country.

10. Do discounts apply in all countries?

Non‑profit pricing is generally available worldwide. However, availability may be restricted in certain regions or countries due to compliance limitations. For clarification, you can contact support.

11. Are audit trails available for non-profit organization documents?

Yes. All documents sent from non‑profit accounts include a detailed audit trail, ensuring transparency, compliance, and legal validity for every signed document.

12. Are add-on features included within the discounted price?

Add-on features are not included in the discounted non-profit pricing. They may be available at an additional cost depending on the feature and your selected plan. For current add-on pricing, please visit: pricing page.

13. Can non-profit organizations send documents in bulk?

Yes. Bulk sending is available for non-profit accounts based on the subscribed plan. This feature allows organizations to send documents to multiple recipients simultaneously, saving time and effort.

14. What kind of support does BoldSign provide to non-profit organizations?

BoldSign offers free support for all users, including non-profit organizations. Support options include:

• Support ticket system for issue tracking and managing requests.
• Live chat support for real-time assistance during business hours.

Our team is committed to helping organizations with limited technical resources get started easily and operate efficiently.

How to apply

To apply for BoldSign’s non-profit program:

• Visit BoldSign for Non-Profit Organizations
• Submit valid documentation.
• Await approval (typically within 24 hours)

For more assistance, please feel free to reach out to BoldSign support at [email protected].