Why am I getting an account scheduled for deletion email?
You receive an Account Is Scheduled for Deletion email when your BoldSign account has been scheduled for permanent deletion. The email includes the scheduled deletion date and information about any actions you can take to keep your account active.
Why did I receive this email?
You may receive this email for one of the following reasons:
Your trial has expired
If your trial period has ended and you have not switched to an eligible plan, your account may be scheduled for deletion.
An account deletion request was initiated
If an account deletion request has been initiated for your account, you will receive an email notification informing you of the scheduled deletion date.
How do I keep my account active?
Review the instructions provided in the email and complete the recommended action before the scheduled deletion date.
If you wish to prevent your account from being deleted, sign in to your BoldSign account before the scheduled deletion date and either:
- Switch to the Free Essentials plan at no cost, or
- Upgrade to a paid plan that best suits your needs.
You can do this by navigating to Settings → Subscription in your BoldSign account. To compare available plans and pricing, visit BoldSign Pricing.
For detailed instructions, see How to change my current plan?
Important: If no action is taken before the scheduled deletion date, your account and its associated data will be permanently deleted and cannot be recovered.
I received this email by mistake
If an account deletion request was initiated, a notification displaying the scheduled deletion date will appear at the top of the application.
To prevent account deletion:
- Click Cancel Deletion before the scheduled deletion date.
- Follow any additional prompts to confirm the cancellation.
If the deletion request is not cancelled before the scheduled deletion date, your account will be permanently deleted and cannot be recovered.
If you believe your account should not be scheduled for deletion or need assistance, contact BoldSign Support before the scheduled deletion date.
