How do I fix hidden or overlapping signature fields?
If a signer cannot access a signature field, the field may be hidden behind another field or overlapped by nearby form fields. This can occur when fields are placed too close together, resized too large, or when Signature Frame settings increase the space occupied by a signature field.
Why does this happen?
Cause 1: Signature Frame is enabled
When Signature Frame is enabled, additional space is added around signature fields. In some cases, this can cause a signature field to overlap nearby fields and make them difficult or impossible for signers to access.
Solution
- Review your Signature Frame settings.
- Disable the Signature Frame if it is not required.
- Verify whether the overlapping fields become accessible.
- Save the changes.
For more information, see: How to disable the signature frame in brand settings?
Cause 2: Fields are too large or positioned too close together
Fields that are larger than necessary or placed too close to other fields may overlap and prevent signers from accessing a field.
Solution
- Open the document in edit mode.
- Locate the overlapping fields.
- Resize the fields as needed.
- Reposition the fields so they no longer overlap.
- Save the changes.
For more information, see: How to edit an existing document
Verify the fields
After making changes:
- Review the updated document.
- Confirm that all signature fields are visible.
- Verify that each field can be selected and completed by the signer.
- Use the field navigation controls to ensure every required field can be reached.
- Fields assigned to a signer who has already completed their signing action cannot be edited.
- If the hidden or overlapping field belongs to a completed signer, create a new document with the corrected field placement.
Best practices
- Leave sufficient spacing between adjacent fields.
- Avoid placing signature fields directly next to other large form fields.
- Review field placement before sending the document.
- Test the signing experience if multiple signature fields are placed in the same area of a document.
- Review the document after enabling Signature Frame settings to ensure fields do not overlap.
Result
After correcting the field layout:
- Hidden signature fields become visible.
- Signers can access all required fields.
- Field navigation works as expected.
- Documents can be completed without signature field accessibility issues.
