How does BoldSign record SMS OTP authentication?
SMS OTP authentication adds an additional layer of signer verification by requiring recipients to enter a one-time password (OTP) sent to their mobile phone before accessing a document.
When SMS OTP authentication is enabled, BoldSign records authentication and signing events as part of the document’s audit trail. These records can be used to review signing activity and verify that OTP authentication was completed before the document was signed.
Prerequisites
- SMS OTP authentication must be configured for the signer.
- The signer must successfully complete OTP verification.
- The document must proceed through the signing process after verification.
What information is recorded?
When a signer completes SMS OTP authentication, BoldSign records details related to the authentication and signing process, including:
- Authentication method used (
SMS OTP) - OTP request timestamp
- OTP verification timestamp
- Authentication status
- The date and time the document was signed
- The IP address associated with the signing session
- Device and browser information captured during signing
- Phone number used for SMS authentication
- Document activity history related to the signing process
These records are stored as part of the document audit trail and completion history.
How do I access the audit trail?
Step 1: Open the completed document
Open the document that was signed using SMS OTP authentication.
Step 2: View the document details
Review the document history and recorded activities from the document details page.
Step 3: Download the audit trail
Download the audit trail to review the recorded authentication and signing information.
For more information, refer to: FAQs: SMS Authentication in BoldSign
- Audit trail entries are generated automatically during the signing process.
- The audit trail records authentication and signing events associated with the document.
- The phone number used for SMS authentication is included in the recorded authentication details.
- Available information depends on the events recorded during the document workflow.
- Audit records should be reviewed in accordance with your organization’s compliance and legal requirements.
After a signer completes SMS OTP verification and signs a document, BoldSign records the authentication and signing activities in the audit trail. You can review or download the audit trail and certificate of completion to view the recorded authentication details and document history.
