Why are my documents still merged when "Download Individually" is enabled?
If your documents are downloaded as a single PDF even though Download Individually is enabled, you may be downloading them from an email notification.
Why does this happen?
The Download Individually option applies when documents are downloaded from the BoldSign application. However, documents downloaded using links in email notifications are always downloaded as a combined PDF, regardless of the selected document download option.
As a result, documents may be downloaded as a single PDF even when:
- Download Individually is selected when creating the document.
- Download Individually is configured in the
Business Profile. - Multiple documents are included in the signature request.
How do I download documents separately?
To download each document as a separate PDF file:
- Sign in to BoldSign.
- Go to My Documents.
- Open the completed document.
- Click Download Document.
When Download Individually is enabled, BoldSign downloads the documents as separate PDF files in a ZIP archive.
Downloads initiated from email notifications always generate a combined PDF. To download documents separately, use the Download Document option in the BoldSign application.
For more information about document download options, see:
