Why was my Bulk Send not sent to all recipients?

If some recipients did not receive documents from a Bulk Send request, your account may not have had enough Bulk Send credits to process all recipients.

Each recipient in a Bulk Send request consumes one Bulk Send credit. When the available credits are exhausted, the remaining recipients cannot be processed and will not receive a document request.

Resolve the issue

Verify available Bulk Send credits

1. Review the number of recipients included in the Bulk Send request.
2. Verify that your account has enough Bulk Send credits to process all recipients.

Add additional credits

• If your account does not have enough Bulk Send credits, upgrade your subscription or purchase additional credits.
• After additional credits become available, create a new Bulk Send request for the recipients who were not processed.

Enable Pay-As-You-Go

To continue sending documents after your included Bulk Send credits are exhausted:

1. Go to Subscription.
2. Select Pay-As-You-Go.
3. Enable Bulk Documents.
4. Create and send the Bulk Send request again.