Troubleshooting BoldSign payment failures

If your payment attempt fails in BoldSign, it may be due to issues with your card, bank, or payment authorization. Follow the steps below to identify and resolve the issue:

Step 1: Check your available balance

• Ensure that your card has sufficient funds to complete the transaction. Payments may fail if the available balance is lower than the required amount.

Step 2: Verify with your bank or card provider

If you have enough funds but the payment still fails, contact your bank or card provider to:

• Confirm whether the transaction was declined.
• Ensure that online or international transactions are enabled on your card.

Step 3: Try using a different card

• Sometimes payments may fail due to card-specific restrictions. In such cases, try completing the payment using a different debit or credit card.
• For more information, you can refer to this article: How to update payment method?

Step 4: Retry the payment

• After verifying and making necessary changes (such as enabling transactions or switching cards), attempt the payment again.

Step 5: Contact BoldSign support

If the issue continues even after trying the above steps, reach out to BoldSign support for assistance:

• Use live chat.
• Create a support ticket.
• Visit the Contact Us page for phone and email support.

Our team will help you investigate and resolve the issue promptly.