Why can't I download documents individually when Print & Sign is enabled?
When Print & Sign is enabled, the Download Individually option is not available. This behavior is expected because the Print & Sign workflow uses a manual signing process instead of the standard electronic signing experience in BoldSign.
As a result, completed documents cannot be downloaded as separate PDF files when Print & Sign is used.
Why is Download Individually unavailable?
The Download Individually option is designed for documents that are signed electronically within BoldSign.
With Print & Sign, recipients do not sign the document electronically. Instead, they:
- Download the document.
- Print and sign it manually.
- Scan the signed document.
- Upload the completed copy back to BoldSign.
Because the final signed document is uploaded through a manual signing process, individual document downloads are not supported.
How does the Print & Sign workflow work?
When Print & Sign is enabled:
- The signer downloads the document from the signing page.
- The signer prints the document.
- The signer signs the document manually.
- The signed document is scanned.
- The scanned document is uploaded back to BoldSign.
- The document is completed using the uploaded signed copy.
This workflow differs from the standard electronic signing process and therefore does not support individual document downloads.
Does this limitation apply to template downloads?
- Yes. The same limitation applies to completed documents created from templates that use Print & Sign. Individual document downloads are not supported in those scenarios.
How can I download documents individually?
To download documents as separate PDF files:
- Send the document using the standard electronic signing workflow.
- Do not enable
Print & Signfor the document. - Configure the document download format as Individually before sending the signature request.
For more information, see:
